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Samsung Washer Error Code 5C

Drain error. 5C or 5E (nd on some models) means the washer is not draining at the right speed or at all. A clogged drain pump filter or a kinked or blocked drain hose is the usual cause.

Likely causes

• Clogged drain pump filter (coins, hair ties, lint)
• Kinked or clogged drain hose
• Drain hose too low or pushed too deep into the standpipe
• Too many suds from non-HE detergent
• Failed drain pump

Safe checks you can do

Safety: Unplug the washer before touching the pump filter, hoses or drum. Water left inside can be hot and heavy, so put towels down first.

1. Unplug the washer and put towels and a shallow pan in front of it.
2. Open the small access panel at the bottom front, drain water through the emergency hose, then remove and clean the pump filter.
3. Pull the washer out and straighten or clear the drain hose.
4. Make sure you are using HE detergent in the right amount.

When to call a pro

• The filter and hose are clear and it still will not drain
• The pump hums but no water moves
• The door will not open with water inside
• Any time you smell burning or gas, see sparks, or would need to open a panel

What does it cost to fix?

Call for a quote. Repair costs depend on the brand, the model, the part and the shop, so this site does not publish price ranges. Ask each shop for its diagnostic or trip fee and a written quote after diagnosis. See what affects repair cost.

Sources

• Samsung UK: What the codes on my washing machine mean
• Samsung US: Washing machine error codes

Codes and steps vary by model. Your owner's manual and the model sticker inside the door or on the back are the final word for your exact unit.

Other Samsung washer codes

Washer codes from other brands

See also: Washer help in Idaho · Washer not draining · Washer won't spin · Washer leaking water · All error codes

FAQ

Last updated: October 29, 2026